Contact Us

This notice sets out the practical rules that apply when you shop with us.

Customer service hours

Support is available Monday to Friday, 9:00 AM–5:00 PM local time. Urgent delivery concerns should include the tracking number and a concise description of the issue.

How to reach us

Reach our support team with questions about orders, delivery, returns, exchanges, payments, accessibility, or privacy. Include an order number when applicable, but do not send full payment-card details.

Contact details

Store: The Ordinary
Email: Support@Theordiuaryp.shop
Phone: (210) 378-8471
Postal address: 750 Admiral Blvd, Kansas City, Missouri, 64106, United States